History
With a rich legacy spanning over two decades, our journey in the BPO industry has been nothing short of remarkable. Having established and managed BPO contact centers and CX assets for more than 20 years, we've become a trusted name in the industry. Our extensive global reach with over 5,000 dedicated associates across North America, South America, Europe, and Asia showcases our commitment to delivering top-notch services on a truly global scale. Explore our history and discover how we've consistently evolved to meet the changing demands of the business world.
Founded in 2003 as TMone
Established in 2003 under the name TMone, the company swiftly grew its presence by opening four additional locations during the span of 2003 to 2013.
April 1, 2003
In Business Since
Re-branded as Mass Markets
In 2015, the company underwent a strategic rebranding, reacquiring TMone and subsequently adopting the new name of Mass Markets.
February 14, 2015
Acquired Gravis Apps
Acquired all software IP and Development Teams from Gravis Marketing, and formed Gravis Apps.
October 23, 2015
Acquired OnBrand24
The company successfully completed the acquisition of OnBrand24, a leading provider of premium contact center services, acquiring 100% ownership.
May 1, 2018
Acquired Sydney Call Centre, Nova Scotia Sydney Canada
Acquired substantially all of the assets from ServiCom. Formed The Sydney Call Centre.
December 1, 2018
Won Top 5000 Inc's Fastest Growing Companies
MCI achieved remarkable growth and recognition by securing the impressive #452 position on the prestigious INC 5000 list of the fastest-growing companies.
March 1, 2019
#1 Fastest Growing Company Iowa State
MCI emerged as the undeniable leader in terms of growth among companies in Iowa State, securing the coveted #1 position for the Fastest Growing Companies.
April 1, 2019
Surpassed $50M in revenue
MCI achieved a significant milestone by surpassing the $50 million mark in revenue.
June 30, 2019
Entered in LOIs to surpass $100M in revenue
MCI strategically pursued and entered into Letters of Intent (LOIs) with the goal of surpassing the impressive milestone of $100 million in revenue.
July 4, 2019
Won Top 5000 Inc's Fastest Growing Companies
MCI proudly adds another accolade to its impressive track record by being honored with the Fastest Growing Companies award by INC 5000 for an astounding 16th consecutive time.
November 4, 2020
MCI extends its global footprint by expanding its operations to encompass a total of 8 countries worldwide.
MCI now supports clients across the globe, with service delivery taking place in 8 countries.
January 4, 2023
A history of success with 20+ years delivering customer service excellence in the BPO Industry.
Our story is one of growth, innovation, and unwavering dedication. Having established and managed BPO contact centers and CX assets for over two decades, we’ve fine-tuned our expertise to deliver solutions that exceed expectations. We take pride in being a trusted name in the industry, recognized for our reliability and commitment to excellence.
Our extensive global reach with over 5,000 dedicated associates across North America, South America, Europe, and Asia is a testament to our commitment to providing top-notch services on a truly global scale. It’s not just about numbers; it’s about the expertise, diversity, and passion that our associates bring to the table. We’ve built a global family that shares our vision of delivering unparalleled value to our clients.
As you explore our history, you’ll discover a journey marked by milestones and achievements. We’ve consistently evolved to meet the changing demands of the business world. Our commitment to innovation and adaptability has been a driving force behind our success. We invite you to delve into our story, from our humble beginnings to our current position as a leader in the BPO industry. Join us on this journey through time and witness the evolution of a company that’s not just keeping pace with change but shaping the future of BPO services.
