About MCI
Who We Are
About MCI
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, USA. With a diverse lineup of tech-enabled business services MCI’s offering range from Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. MCI, operating in seven countries,  organically grows, acquires, and operates companies with synergistic adjacent products and services portfolios. MCI and our subsidiaries have been on Inc.’s List of Fastest Growing Privately Held Companies 18 of the last 20 years. MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum.
For more information about the MCI Group, please visit www.mci.world.
Revolutionizing Customer Engagement
Integrating People and Technology to Transform Business Process Outsourcing to Enhance Customer Experiences.
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.
By seamlessly integrating the strengths of people and technology, our approach transcends conventional outsourcing paradigms. We unlock new dimensions of efficiency and innovation, fostering a customer-centric environment that goes beyond transactional interactions. This title encapsulates a forward-thinking methodology where every touchpoint becomes an opportunity to create meaningful connections, ultimately shaping a BPO landscape that is both dynamic and responsive to the evolving demands of the modern business world.
We foster organic growth and strategically acquire and operate companies that synergistically offer a diverse range of products and services. Our expansive scope includes, but is not limited to, customer contact center management, business process outsourcing, Omnichannel CX deployment, IT services, customer software and app development, customer experience management, customer service and technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).
Driving modernization through digitalization, MCI ensures clients do more for less.
The Symphony of Efficiency
Elevating Business Excellence with BPO Services
At MCI, we go beyond merely providing Business Process Outsourcing services – we’re dedicated to reshaping the landscape. Our steadfast commitment revolves around the enhancement and revolution of the synergy between human expertise and state-of-the-art technology. Embarking on a transformative path, we aspire to redefine the very essence of customer engagement, surpassing conventional boundaries.
Our goal is to cultivate an environment where customer engagement, talent, and technology converge harmoniously, propelling each other to unprecedented heights. The result is a customer experience that not only satisfies but also stands out for its efficiency, impact, and memorability.
Our aspirations extend beyond meeting industry standards; we aim to establish them. We strive to initiate industry-wide conversations, sparking innovation and catalyzing substantial changes that resonate across various sectors. Our mission involves challenging the status quo, interrogating the ‘how’ and ‘why,’ not just to disrupt but to elevate and evolve.
As pioneers in this transformative journey, our vision reaches beyond transactional relationships. We are forging deeply integrated partnerships that fuel growth, inspire change, and set a new standard in business operations. Our approach to Business Process Outsourcing is a reimagination grounded in innovation, elevated by human talent, and driven by a vision that turns the seemingly impossible into the inevitable.
How We Became Best Among Other BPO's?
Professional BPO Services
MCI has over 20 years of experience in providing customized contact center and technology solutions for enterprise customers worldwide. Our flexibility, scalability, and nimbleness set us apart from other BPO’s, allowing us to handle inbound call spikes 24/7/365. While big box BPO’s struggle with providing C-level attention and interaction, we excel in providing our customers with granular involvement from our management team on a daily basis, ensuring immediate attention and improvement.
BPO Experts
Why MCI?
With a diverse customer base of almost ~370+ public and private sector clients, MCI is providing industry-leading software and workforces to meet modern omni-channel customer journeys. MCI is enabling our clients’ vision of cutting-edge customer experience through customized smart technology like AlaaS, BPOaaS, CCaaS, CPaaS, and NLPaaS. MCI’s position as a leader in the technology enabled customer contact management space is hallmarked by insightful analytics reporting and actionable data to ensure client and customer satisfaction. MCI’s technology suite of products and services work seamlessly together to enable our clients to focus on their business, while we expertly focus on their customers experiences.
20+ Years of Contact Center Experience
MCI handles an impressive variety of customer service solutions for clients across many different markets and industries.
Technology Enabled BPO
MCI is a tech-enabled call center service provider that delivers innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.
Supporting clients across the globe
MCI BPO services take place in 8 countries, and over 5,000 associates across North America, South America, South Africa, Europe and Asia.
B2B & B2C Contact Center Solutions
MCI is one of the most experienced B2B/B2C call center outsourcing companies in the industry. Our solutions are designed to ensure best-in-class customer experiences.
MCI Leadership TeamÂ
At the helm of MCI’s groundbreaking initiatives is an exceptional leadership team, steering the company’s transformative journey with unparalleled commitment. Committed to reshaping the Business Process Outsourcing landscape, these leaders embody a vision that transcends industry norms. They are catalysts for change, challenging the conventional and pushing the boundaries of what is possible in the intersection of human talent and cutting-edge technology. Fueled by a passion to redefine customer engagement, this dynamic team envisions an environment where talent and technology seamlessly converge, creating a customer experience that is not just satisfying but sets new standards for efficiency and impact. Their leadership philosophy extends beyond industry standards; they are here to establish and innovate, igniting conversations that resonate throughout sectors and industries. Their deep integration approach to partnerships goes beyond transactional, fostering growth and inspiring change that sets a new paradigm in business operations.
The MCI leadership team is not just leading; they are crafting a narrative of innovation, human excellence, and visionary ambition that turns challenges into opportunities, making the impossible inevitable.
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