TECH-ENABLED BUSINESS SERVICES

MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. The MCI organization is comprised of customer engagement experts and is intentionally adaptive to market and brand portfolio fluctuations to facilitate the development of new competitive advantages across the business. Areas of expertise include business process outsourcing (BPO), CRM, machine learning, big data, enterprise contact center software, telephony, systems integration, analytics and unique customer engagement strategies. With our technology, data insight, human capital, development expertise and professional guidance, MCI customers can leverage the ability to support the full customer life-cycle with one proven partner.


SOFTWARE-AS-A-SERVICE (SAAS)
CUSTOM TELEPHONY | AUTOMATION
INTEGRATION | BIG DATA | ANALYTICS


GravisApps, an MCI Company, is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), blended predictive dialer and a big database management and processing toolbox. GravisApps solutions have supported over 200,000,000 calls, thousands of agents and hundreds of clients. GravisApps software provides enterprise features and performance that improve customer interactions for political organizations, Fortune 500 companies, start-ups and others.

ENTERPRISE CONTACT CENTERS
BUSINESS PROCESS OUTSOURCING (BPO)
TELESALES | CUSTOMER SERVICE | OMINCHANNEL


Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges. People-powered and tech-enabled, we SELL, SERVICE and SAVE for clients across the customer life-cycle.

CONTACT-CENTER-AS-A-SERVICE (CCaaS)
CUSTOMER EXPERIENCE MANAGEMENT
LEAD GENERATION | E-COMMERCE SUPPORT | DIGITAL


OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site-based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 3 US locations and over 850 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. Contact us to see why over 150 marquee companies choose to partner with OnBrand24 for their contact center needs.

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